Terms of service

OVERVIEW 
Welcome to Belina Cologne! The terms "we", "us" and "our" refer to Belina Cologne. Belina Cologne operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Belina Cologne is powered by Shopify, which enables us to provide the Services to you. 

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. To use the Services, including purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. 

SECTION 2 - OUR PRODUCTS 
We have made every effort to provide an accurate representation of the colors and designs of our products in our online store. However, please note that colors or product appearance may differ slightly from how they appear on your screen due to your device settings, display configuration, or the print-on-demand production process. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS 
When you place an order, you are making an offer to purchase. Belina Cologne reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance via a shipping confirmation email. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Your purchases are subject to return or exchange solely in accordance with our Refund & Return Policy. You represent that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING 
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. Due to our small business status according to § 19 UStG (German Value Added Tax Act), we do not charge or display VAT. Posted prices do not include shipping, handling, or potential non-EU import customs charges, which will be detailed at checkout. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store.

SECTION 5 - SHIPPING AND DELIVERY 
All delivery times provided are estimates only and are not guaranteed. We are not liable for shipping delays caused by transit carriers, customs clearance processing, or events outside our control. For consumers residing within the European Union, the risk of loss or damage to the goods passes to you only when you (or a third party designated by you) take physical possession of the goods, in accordance with EU consumer protection laws.

SECTION 6 - INTELLECTUAL PROPERTY 
Our Services, including but not limited to all designs, prints, typography, trademarks, brands, text, displays, images, graphics, and audio, are owned by Belina Cologne, its affiliates, or licensors and are protected by European and international copyright, trademark, and intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, or publicly display any of our original designs or content without our prior written consent.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY LINKS
We may provide you with access to optional third-party tools or include hyperlinks to websites operated by third parties (such as integrated apps or social media widgets). We neither monitor nor have any control over these tools or external links. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties. We are not liable for any harm or damages related to your purchase or use of any products, services, resources, or content via third-party websites.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
Belina Cologne is hosted and powered by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. By using the Services, you acknowledge and agree that any sales transaction is strictly between you and Belina Cologne. Shopify is not a party to the sales contract and is not responsible for any aspect of the sales or products.

SECTION 9 - PRIVACY POLICY 
All personal information we collect through the Services is handled securely in compliance with the General Data Protection Regulation (GDPR) and is subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, process, and protect your personal data.

SECTION 10 - FEEDBACK AND USER SUBMISSIONS
If you submit, post, or tag us in any ideas, reviews, photographs, or product feedback (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, distribute, and display such Feedback on our website or social media channels for promotional purposes. You represent that your Feedback will not violate any right of any third-party, including copyright, trademark, or privacy rights.

SECTION 11 - ERRORS AND INACCURACIES 
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 - PROHIBITED USES 
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, regional, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code; (g) to collect or track the personal information of others; or (h) to scrape, crawl, or extract data from the site using automated means (including robots, spiders, or AI scrapers) without express permission.

SECTION 13 - AGENTS AND AUTOMATED INTERACTIONS
Autonomous software or automated services ("Agents") interacting with the Services must clearly identify themselves in the HTTP/HTTPS header using a standard user agent string format. Agents are strictly prohibited from circumventing CAPTCHAs, obfuscating their automated nature, or bypassing security and access-control mechanisms established on the platform.

SECTION 14 - LIMITATION OF LIABILITY & WARRANTY
Statutory warranty rights apply to all products purchased through our store in accordance with applicable EU and German consumer laws. To the maximum extent permitted by law, Belina Cologne shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, the website services or for items modified by the user.

SECTION 15 - SEVERABILITY & WAIVER
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence. The exclusive venue for all disputes arising from or in connection with this agreement shall be Cologne (Köln), Germany, to the extent legally permissible.

SECTION 17 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at hello@belinacologne.com.

Our legal business contact details:
Belina Cologne
Represented by: Beste Demir
Maria-Montessori-Straße 21
51503 Rösrath
Germany
E-Mail: hello@belinacologne.com
Phone: +49 152 04189810

Steuernummer: Beantragt (Finanzamt Bergisch-Gladbach). Umsatzsteuer wird nicht ausgewiesen gemäß § 19 UStG.