Shipping Policy

A little colour is on its way.

Our pieces are printed or embroidered after you order. Producing on demand helps reduce excess stock, so your order needs a little time before it begins its journey to you.

1. Production & Delivery Times

Most orders take 2–5 business days to prepare before shipping. Business days exclude weekends and public holidays.

Shipping time is added to production time. Our estimated shipping times after dispatch are:

• Germany: 2–4 business days

• Other EU countries: 3–7 business days

• UK & North America: 5–12 business days

• Other available destinations: 10–20 business days

For example, an order delivered to Germany would usually take approximately 4–9 business days in total.

These are estimates, not guaranteed delivery dates. Timing can vary depending on the product, production location, destination and seasonal demand. Any delivery timeframe specifically agreed for your order remains applicable, and your statutory rights are unaffected by delays.

2. Destinations & Shipping Costs

We deliver to the destinations available at checkout. Availability may vary by product.

Your shipping charge is shown at checkout before you place your order.

Items in the same order may be produced at different facilities and arrive in separate parcels. You will not be charged additional shipping beyond the amount agreed at checkout.

3. Tracking Your Order

Once your order ships, we will send a shipping confirmation email with tracking details where available.

Tracking updates may take a little time to appear after dispatch. If your order arrives in separate parcels, you may receive more than one tracking link.

4. Customs & Import Charges

Whether import charges apply depends on where your parcel is dispatched from and where it is delivered.

Goods shipped from within the EU to another destination within the EU generally do not incur customs duties. Shipments crossing a customs border may be subject to import VAT, customs duties or carrier clearance fees.

Unless expressly included at checkout, applicable import charges are payable by the recipient. Where these charges cannot reasonably be calculated in advance, we will indicate before purchase that additional charges may apply.

5. Delayed, Lost or Damaged Deliveries

If your order has not arrived within its estimated delivery window, or arrives damaged, please contact hello@belinacologne.com with your order number.

For damaged items, photographs of the item and packaging can help us investigate. Please keep the packaging where possible.

For consumer orders, we remain responsible for the goods until you, or a person you designate other than the carrier, receive them. We will investigate delivery problems and provide the remedy required by applicable law, which may include replacement or reimbursement.

There is no requirement to report a problem within 14 days to retain your statutory rights.

6. Questions?

Email hello@belinacologne.com with your order number, and we’ll help you find out where things stand.