Shipping policy

Shipping Policy

Welcome to Belina Cologne! We create contemporary, colorful fashion and accessories for modern family life. Because each of our items is custom-printed, embroidered, or manufactured just for you when you order, our shipping process looks a little different than standard retailers. 

By producing on-demand, we eliminate overproduction and waste, keeping our family brand sustainable. Thank you for supporting this mindful process!

1. Total Delivery Timeline
Your delivery timeline is divided into two parts:
• Fulfillment/Production Time: The time it takes to custom-print and pack your order. This typically takes 2–5 business days.
• Shipping Time: The time it takes for the carrier to deliver the package from our printing partner to your door. 

2. Shipping Estimates & Rates
We ship worldwide. Shipping rates are calculated dynamically at checkout based on the weight and destination of your order. 

Estimated Shipping Times (after fulfillment):
• Germany: 2–4 business days
• Europe (EU): 3–7 business days
• UK & North America: 5–12 business days
• Rest of the World: 10–20 business days

Please Note: Total estimated delivery time = Fulfillment Time + Shipping Time. 

3. Tracking Your Order
As soon as your order is printed, packed, and handed over to the shipping carrier, you will automatically receive a shipping confirmation email containing a tracking link. You can use this link to follow your package's journey in real-time.

4. Customs, Duties, and Taxes
For orders shipped within the European Union (EU), no customs duties apply. 
For international shipments outside the EU (including the UK, US, and Switzerland), the recipient is the importer of record. Any import duties, customs fees, or local taxes levied by the destination country are the sole responsibility of the customer and are collected upon delivery.

5. Damaged or Lost Packages
We want you to love your items. If your package arrives damaged during transit, or if it is lost in the mail, please do not worry. Reach out to our customer care team at hello@belinacologne.com within 14 days of the estimated delivery date with a photo of the damaged item, and we will arrange a replacement at no extra cost to you.

Do you have questions about your delivery?
We are here to help! Reach out to us anytime at hello@belinacologne.com.